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Privacy statement - contacting you

All contact details are collected for the purposes of providing you with:

 

  • goods and services you have requested
  • service announcements and administrative information
  • the opportunity to give us feedback to help us to improve our services, and,
  • news about products, services and how to support the Library (only with your consent).

Service announcements and administrative information

We may contact you with information that may affect your use of a service, for example, disruptions to services, reading room closures, lost property, problems with orders.

Administrative e-mails may be sent automatically following certain actions, for example, welcome e-mails when you register for a service.

Please note that you will not be able to unsubscribe from administrative and service-related communications unless you unsubscribe from the relevant services.

Information about the Library’s events and services

When you register with the Library you will be offered the opportunity to receive information about the Library, its events and services, and also to receive information from other organisations.  This will be offered to you as two separate opt-in choices.

From time to time we may write to you or contact you by telephone, email or other electronic messaging services with news about the Library’s events and services, and ways in which you may support us. We will only do this if you chose to provide these contact details and have told us that you would like us to contact you with this information.

You may also choose to receive information from the Library’s business partners and carefully selected organisations. You will only be contacted by these organisations if you have told us that you would like to be contacted in this way.

 
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